The list below indicates how each institution surveyed
allocates their personnel for maintenance and support of email systems..
UCOP
- Systems: 2 (a small portion of their duties)
- User Support: 2 (a small portion of their duties)
UCD
- 1 FTE for mail server
- 4 FTE for login servers plus other tasks
- User support is the responsibility of the departments.
- Help Desk: 2 FTE plus 20 students (mail is not a
significant part of their questions)
- 4-5 FTE for training
UCI
- 1.5 FTE sysadmin (spread among several staff)
- 5 FTE support people (fractions of many)
UCLA
The Office of Academic Computing has 60 people that
supports all manner of computing. Relating just to email: 2 FTE
systems people running the email servers, and 2 FTE for client
product development. They also have 7 student FTE's for technical
support.
UCSC
3 FTE are available to provide systems support it,
but it doesn't take much. I think the above 3 FTE are also used
to handle user support issues.
UCSD
- System support: 0.6 FTE
- User support: 1 FTE + 3 students
UCSF
- System support: 2 FTE
- Help Desk: 3 FTE (30% of their questions relate to
email)
Cal Poly SLO
- Systems & Operations support: 1 FTE spread among
several staff
- User Support Staff: 1 FTE spread among 2 staff
- Help Desk Support: 1.5 FTE spread among several staff
& students
University of Washington
- System and User support is mixed in with other services
so it is difficult to differentiate the email service.
- Help Desk: 300 messages a day & 400 phone calls,
not all of which are about email.
University of Michigan
Systems support: a couple of people working part
time.
Carnegie Mellon University
- System Support Staff: 5 FTE
- 1 FTE works on mail system architecture & writing
RFCs
- 1 FTE programmer implements the system
- 1/2 FTE maintains the mail system
- 1/2 FTE performs postmaster duties
- 1/2 FTE takes care of licensing & evaluation
of clients
- 1/4 FTE performs system setup, configuration and
hw support
- 1FTE operator to perform backups
- User Support Staff: 2 FTE at their Help Desk, 30%
of their questions are related to email.
University of Georgia
- System Support Staff: old system 2.33 FTE, new system
2 FTE.
- User Support Staff: 5 FTE for host system support
(for a year they will be supporting all 3 email systems.)
Duke
- System Support Staff: 3 FTE provided by 7 different
people.
- User Support Staff: 10 FTE (9 Help Desk & 1 Technical
Consulting) - SLIP/PPP questions account for 50% of their time.
University of Maryland
- System Support Staff: 1.5 FTE
- User Support Staff: 5 FTE + student Help Desk; email
is only a small part of what they cover.
Georgetown
- System Support Staff: 1 FTE for domain administration,
the post offices are supported at the 45 individual departments.
- User Support Staff: None, they rely on the people
administering the post offices to support their local users.
Williams Information Services
3 People provide the system support for the main
hub, user support for their users, and the training and documentation.
University P
System Support Staff: .25 FTE Unix person (more needed
for transition to new system.)
A Major Oil Company
- System Support Staff: 8 FTE for a 7 day, 24 hour
service.
- User Support Staff: not part of the interviewee's
function.
San Bernardino Superintendent of Schools
- System Support Staff: He said 3, but then he said
that he single-handedly supports the administration of the email
system.
- User Support Staff: 3
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